Shipping policy

Production & Shipping Policy

Crafted Just for You

Every Kappa House product is made with intention. Many of our products are handcrafted or made to order rather than pulled from existing inventory. Please allow up to 7 business days for production before your order ships.

Production Times

Estimated production times are as follows:

  • T-Shirts, Hoodies & Standard Apparel: 3–5 business days
  • Handcrafted Canes: 5–7 business days
  • Custom Orders: 14–21 business days, depending on the complexity of your project.

Please note these are estimated production times and do not include shipping transit time.

During holidays, fraternity events, conventions, product launches, or periods of unusually high order volume, production times may be extended. We appreciate your patience as we maintain the quality and craftsmanship that define every Kappa House product.

Shipping

Once your order has been completed, you will receive a shipping confirmation email with tracking information.  Delivery times vary depending on the shipping method selected at checkout and the carrier's schedule.

Shipping Carrier

After your order has been accepted by the shipping carrier, Kappa House is not responsible for carrier delays, lost packages, stolen packages, weather-related delays, or other circumstances beyond our control.

Shipping Delays

While we work hard to complete orders on time, Kappa House is not responsible for delays caused by:

  • USPS, UPS, FedEx, or other shipping carriers
  • Weather or natural disasters
  • Holidays
  • Incorrect or incomplete shipping addresses provided by the customer
  • Events beyond our reasonable control

Incorrect Shipping Address

Please verify your shipping address before placing your order.  If an incorrect address is entered and your order has not yet shipped, contact us immediately. Once an order has shipped, we cannot guarantee address changes. Additional shipping charges may apply if a package must be re-shipped due to an incorrect address.

Marked as Delivered

If tracking shows a package as Delivered, Kappa House is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly and check with neighbors, household members, apartment offices, or mailrooms before filing a claim.

Lost or Damaged Packages

Once an order has been shipped, responsibility for delivery rests with the shipping carrier. Kappa House is not responsible for packages that are lost, stolen, delayed, or damaged after they have been accepted by the carrier. Customers should contact the shipping carrier directly to report any delivery issues or file a claim.

Questions?

If you have questions regarding your order or shipping status, please contact us through our Contact Us page.