Refund policy
Our Commitment to Quality
At Kappa House, every product is crafted with care and attention to detail. Many of our products are made to order or handcrafted specifically for each customer.
Because of the personalized nature of our products, all sales are final.
Returns & Refunds
Kappa House does not accept returns, exchanges, or offer refunds on any products unless:
- You received the wrong item.
- We made an error in fulfilling your order.
If one of these situations occurs, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the item
- A description of the issue
If the issue is determined to be the result of an error made by Kappa House, we will work with you to provide an appropriate resolution.
Custom & Personalized Orders
Because custom orders are created specifically for you, all custom and personalized sales are final.
This includes:
- Custom apparel
- Custom embroidery
- Personalized canes
- Personalized leather goods
- Any item produced using customer-provided artwork, names, numbers, chapters, or other customization
Please carefully review all personalization details before submitting your order.
Order Changes & Cancellations
- Orders may only be canceled or modified before production begins.
- Once production has started, the order cannot be canceled, changed, or refunded.
Shipping Issues
Once your order has been accepted by the shipping carrier, responsibility for delivery rests with the carrier.
Kappa House is not responsible for:
- Lost packages
- Stolen packages
- Carrier delays
- Weather-related delays
- Incorrect shipping addresses provided by the customer
Contact Us
Questions regarding your order may be sent to: info@kappahousellc.com